Refund Policy

We offer a 10-minute home try-on service to ensure the perfect fit and style match before finalizing your purchase, so you can choose with confidence before payment is made.

Our customer satisfaction is very important to us, thus we are happy to offer you an Exchange, or Store Credit as a replacement for the order.

We offer Exchanges within 10 days from the date of delivery. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Store Credit is valid for 6 months from the date of product return.

Exchanges OR Store Credits are allowed for one time per order.

To start an Exchange or request a Store Credit, you can contact us at support@katee.me

Unfortunately, we cannot accept Returns or Refunds.

No Exchanges/Store Credit for Accessories for Hygiene reasons.

 

Damages and issues
Please inspect your order upon reception and contact us immediately via email support@katee.me if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Fixes & Repairs
If the item got defective or damaged by usage, Please reach out to us by email support@katee.me so that we can evaluate the issue and make it right.

We offer a Free post-sale service, the process of product maintenance or fixing should take 2 months maximum, We make sure we deal with your requests in a responsive and honest manner. If the item is eligible for fixing, we will take the correct course of action, if the item is not eligible or in an extreme impaired condition, it will be communicated with you, if received no further request, it will be executed and the case will be closed.

You can always contact us for any question at support@katee.me

 

 

Join our Loyalty Program for rewards

Earn points and redeem them for rewards

Reward program

Gift a Discount

Create an account to claim discount.

Reward program

Gift a Discount

Create an account to claim discount.

How it works

Join our loyalty program for exclusive rewards

01

Sign up

Create an account on our store

02

Earn points

Earn points with each purchase you make

03

Get rewards

Redeem your points for discounts

Ways to earn

Earn points with these actions

  • Place an order
    Earn 1 point for every spent
  • Sign up
    300 points
  • Follow on TikTok
    500 points
  • Birthday points
    500 points
  • Follow on Instagram
    300 points
  • Refer to a friend/family
    500

Reward program

Gift a Discount

Create an account to claim discount.

Ways to redeem

Redeem your points for these discounts

  • Amount discount
    1500 points
  • Free shipping
    4770 points

Reward program

Gift a Discount

Create an account to claim discount.