Refund Policy

14-Day Fit Guarantee

We offer a complimentary 10-minute home try-on service, allowing you to check the fit and style comfortably before completing your purchase, so you can choose with confidence.

Your satisfaction means everything to us. If your pair isn’t the perfect match, we’re happy to assist you with an exchange or store credit under our 14-Day Fit Guarantee.

Requests can be made within 14 days from the date of delivery. Items should be returned in their original condition — unworn, with tags, and in the original packaging, along with proof of purchase.

Store credit remains valid for 6 months from the date of return.

To maintain smooth processing and fairness for all customers, exchanges or store credit are available once per order.

In the rare event of a manufacturing defect, our team will carefully review the item and provide a prompt and fair resolution.

To begin the process, please contact us at support@katee.me and our team will be happy to assist you.

For hygiene reasons, accessories are not eligible for exchange or store credit.

 

Damages and issues
Please inspect your order upon reception and contact us immediately via email support@katee.me if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Fixes & Repairs
If the item got defective or damaged by usage, Please reach out to us by email support@katee.me so that we can evaluate the issue and make it right.

We offer a Free post-sale service, the process of product maintenance or fixing should take 2 months maximum, We make sure we deal with your requests in a responsive and honest manner. If the item is eligible for fixing, we will take the correct course of action, if the item is not eligible or in an extreme impaired condition, it will be communicated with you, if received no further request, it will be executed and the case will be closed.

You can always contact us for any question at support@katee.me

 

 

Join our Loyalty Program for rewards

Earn points and redeem them for rewards

Reward program

Gift a Discount

Create an account to claim discount.

Reward program

Gift a Discount

Create an account to claim discount.

How it works

Join our loyalty program for exclusive rewards

01

Sign up

Create an account on our store

02

Earn points

Earn points with each purchase you make

03

Get rewards

Redeem your points for discounts

Ways to earn

Earn points with these actions

  • Place an order
    Earn 1 point for every spent
  • Sign up
    300 points
  • Follow on TikTok
    500 points
  • Birthday points
    500 points
  • Follow on Instagram
    300 points
  • Refer to a friend/family
    500
Reward program

Gift a Discount

Create an account to claim discount.

Ways to redeem

Redeem your points for these discounts

  • Amount discount
    1500 points
  • Free shipping
    9000 points
Reward program

Gift a Discount

Create an account to claim discount.